Powered by Confidence - Driven by Ambition
We’ll
Ensure You
Always
Get The
Best Result
IF WE TRUSTED BY THE
GIANTS IN THE INDUSTRY...
REST ASSURED YOU CAN TRUST US AS WELL
“Growing your business means reaching potential customers before they’ve made their mind up. The key to reaching them is lead generation.”
Our Main Service
Tanqua Wealth is a Specialist Call Centre. We will pride ourselves in the philosophy of treating customers fairly and ensure customer service satisfaction and business sustainability.
Our Facilities
We have a world class training program which produces the best of the best agents, resulting in comfort to all partners that we are going to produce exceptional sales results with quality service and a 7-star QA result.
Communication
Communication is Key, therefore we have a dedicated team leader on each campaign to provide daily reports, produce results with no conflict of intertest, or in a nut shell your “Go To” guy.
Make An Appointment
MANAGEMENT STRUCTURE FOLLOWS:
- The company Director & Chief Exec : Mr K Moodley
Book an appoitnment
+27 10 210 7581
the plan
Tanqua Wealth To Be The Largest Outsourced External Contact Centre in South Africa.
We Employ Latest Research Technology...
We believe in technology – call recordings, etc are stored in the “Cloud”, softphone dialer system which has a
predictive dialer option to increase production by 100% compared to a manual dial up.
Compliance function and oversight will be managed with the expertise knowledge of MM Compliance (Pty) Ltd.
Keaton Moodley
Founder, CEO of Tanqua Wealth
4.8/5
1860
4.6/5
1630
4.7/5
2100
Our Expertise
Great service through great people
Many companies realise that outsourcing their call handling can be easier and more cost effective than having an in- house call centre and will allow them to focus on their core business activities. Although dedicated staff for each specific project can be supplied, our inbound Call Centre Agents are regularly trained to multi-task across a wide range of services. This is just one of the ways we assist you to keep your costs down. Our CRM Software is configured in such a way that the agent will always have the correct information to handle each call individually. These services can also be supplied in many different languages.
Our Vision
The vision of Tanqua wealth is to “be the leading outsourced Call Centre Specialist in South Africa
Our Values
Quality – Never compromise on Quality Integrity –
Strive for continual improvement in operational system to achieve greater coherence. Reliability – Earn reliability by matching our services with client’s expectations every time.
Why People Trust Us
With the current – strong and dynamic – leadership team, combined we have over 30 years telesales Call Centre experience – this gives Tanqua Wealth the confidence that we will be the leading Call Centre Specialist in “No time”.
OPPORTUNITIES
The following opportunities were identified: • Build new service offerings • Extend contract • UK market • Time zone work to fill 11pm to 6am (International) • More VAPs sales opportunities • Public Sector opportunities
Unmatched Expertise
The success, enhancement and future viability of Tanqua Wealth will be largely dependent on a focused management and marketing approach. Management experience, enthusiasm and dedication will be key building blocks to ensure business success.
Precise Result
Employees are appointed and trained for every client as is agreed and required.
Qualified Staff
Employees work different shifts as required by clients and are supported in respect of transportation, refreshments and professional employee assistance programme
Latest Case Studies
Many companies realise that outsourcing their call handling can be easier and more cost effective than having an in- house call centre and will allow them to focus on their core business activities.
Although dedicated staff for each specific project can be supplied, our inbound Call Centre Agents are regularly trained to multi-task across a wide range of services.This is just one of the ways we assist you to keep your costs down.
Our CRM Software is configured in such a way that the agent will always have the correct information to handle each call individually. These services can also be supplied in many different languages.
OUR OFFICE
Why Choose Us
From your Outbound to Inbound, Short Term to Long Term, Cold leads to Hot Key transfers, we got you.
With over 30 years combined experience within the Tanqua Wealth Family we are confident that you will see results immediately
Our AIM is to acquire results through a simple but effective KAIZEN theory.
High Quality
Unmatched Expertise
Precise Result
Qualified Staff
Making Digital work
Tanqua Wealth excel in developing and delivering digital customer-care services in a variety of online channels and articulate strong brand offerings across the platforms in a cohesive, planned managed system. Our objectives start with ‘Simplicity’ – intuitive design that requires few mouse clicks or screen touches to achieve the desired task. The main functionalities are easy to find and well explained. The language is concise, simple, and easy to understand. We put in as few ‘thresholds’ as possible in our customer engagements.
Digital Service
Today’s customers expect digital service. But Digital customer care is still new territory for many companies. E- commerce trading is growing exponentially but somehow the customer care side is often left behind in using traditional, higher cost options.
Company goals and objectives
Business Philosophy
The company strength
After Sales Support
The issues are examined and reported to the brand stakeholder immediately. The event is highlighted in the weekly report and monthly analytics report.
Information Helpdesk
We offer real-time data analysis of the data collected from consumers interacting with the brands.
Our Expertise
At Tanqua Wealth we listen to your customers by monitoring their interactions
Reporting
Customer care is an indispensable quality control instrument to check distribution or product defaults. Simple mistakes in the production process are quickly picked up and reported saving the brand money, costly returns and the potential of consumer rejection.
Analysis
Where appropriate, we intercept and ask a lot of questions and this is where analytics comes into play
Interactions
We capture all of your customer feedback channels & platforms and apply the same high quality standard that is used for calls to text-based interactions like email and chat.
Tanqua Wealth supports multilingual skills across SA languages.
Operations
Standards
Industry engagement
Target markets
Channels to market
Goals
Get One Step Ahead Of Your Competetors
Looking to beat your competitors, give us a shout as we have personalized solutions to cater for your Sales growth needs.
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Address
343 Surrey Avenue, Randburg, GP
Call Us
+27 10 210 7851
Email Us
info@tanquawealth.co.za
