SERVICES
Tanqua Wealth Is A Fully Operational Call Centre and has clients from the financial services sector, i.e. leading insurers & local retailers aswell as other sectors of businesses.
After Sales Support
The issues are examined and reported to the brand stakeholder immediately. The event is highlighted in the weekly report and monthly analytics report.
Information Helpdesk
We offer real-time data analysis of the data collected from consumers interacting with the brands.
Customer Care
All our data is collated in a centralised database and run through our analytics tool to present a picture of how the brand is perceived in the market place.
Promotional
Benchmarks are established for each product and the moment one of these benchmarks is breached a warning alert is issued that the brand has a problem in a particular area, store or distribution channel.
Our Expertise
At Tanqua Wealth we listen to your customers by monitoring their interactions
Reporting
Customer care is an indispensable quality control instrument to check distribution or product defaults. Simple mistakes in the production process are quickly picked up and reported saving the brand money, costly returns and the potential of consumer rejection.
Analysis
Where appropriate, we intercept and ask a lot of questions and this is where analytics comes into play
Interactions
We capture all of your customer feedback channels & platforms and apply the same high quality standard that is used for calls to text-based interactions like email and chat.
Latest Case Studies
We invest to get to know and understand your business and brand. Tanqua Wealth advertising and marketing specialists have the inside track on your business through the metrics delivered on from our inbound and outbound services. We produce creative campaigns built for results. We call it ‘stats-driven’ e-marketing. Our campaigns deliver great returns on investment.
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Address
343 Surrey Avenue, Randburg, JHB
Call Us
+27 10 210 7851
Email Us
info@tanquawealth.co.za
